At QQDEWA, your privacy is more than a formality — it's a promise. This document transparently explains how we collect, store, use, and protect the personal data of every member who trusts our platform.
6 core principles that guide how we handle your data
QQDEWA only collects data that is strictly necessary for the services you use. We do not collect excessive or irrelevant information beyond what is required to operate the platform.
Your data is used solely for the purposes stated in this Privacy Policy — processing transactions, verifying identity, delivering services, and improving the user experience.
Your financial information, including bank account details, Touch 'n Go, GrabPay, and DuitNow, is protected with the same level of encryption used by Malaysia's leading banking institutions.
We have nothing to hide. This Privacy Policy is written in plain, easy-to-understand language so that every Malaysian member can clearly understand their rights.
You have the right to access, correct, or request deletion of your personal data at any time. The QQDEWA team will process your request within 14 business days.
QQDEWA operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards to ensure your data is handled lawfully and responsibly.
Important Note: This Privacy Policy forms part of QQDEWA's Terms & Conditions. By registering for or using the QQDEWA platform, you agree to the collection and use of your information as described in this document. Please contact us if you have any questions.
QQDEWA collects your personal information in certain circumstances when you use our platform. The following are the main categories of data we collect and the purposes for which they are used:
QQDEWA uses the personal data collected solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, IC, phone, email | Contractual agreement |
| Processing deposits & withdrawals | Bank details, e-wallet information | Contractual agreement |
| Fraud prevention & security | IP, device, activity | Legitimate interests |
| AML & KYC Compliance | IC, verification documents | Legal obligations |
| Customer support | Communication records | Contractual agreement |
| Platform improvement & analytics | Usage data, logs | Legitimate interests |
| Promotional communications (with consent) | Email, phone number | Consent |
QQDEWA will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. Members will be informed of any significant new uses of their data through appropriate notice.
QQDEWA takes the security of your personal data very seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, use, or disclosure.
Important Reminder: While QQDEWA takes all reasonable security measures, no system is completely immune to cyber threats. You are also responsible for keeping your password and account login credentials secure.
QQDEWA members' personal data is stored on secure servers. QQDEWA ensures that all data storage facilities meet strict security standards and comply with applicable data protection requirements.
QQDEWA does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may only be shared in the following limited circumstances:
QQDEWA uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, account security, and core platform functionality | Session / 30 days | |
| Saving your language, currency, and display preferences | 1 year | |
| Understanding how users interact with the platform to drive continuous improvement | 90 days | |
| Detecting suspicious activity and protecting accounts from unauthorised access | 7 days |
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain features of the QQDEWA platform.
As a QQDEWA member and as an individual under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 14 business days.
If any of your data is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact our support team.
Under certain circumstances, you may request the deletion of your personal data. Requests are subject to applicable legal data retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, and your request will be honoured immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service if required.
In certain circumstances, you may request that QQDEWA restrict how we process your data while a matter is being resolved.
To exercise any of the rights above, submit your request by email to support@qqdewa.im or via QQDEWA's 24/7 live chat. Please specify the type of right you wish to exercise along with your account details. We will process your request within 14 business days.
QQDEWA is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from any individual under the age of 18.
Should we discover that a child's data has been collected inadvertently, the account in question will be closed immediately and all associated data will be deleted. If you believe a child has registered an account with QQDEWA, please notify us immediately via support@qqdewa.im.
As an internationally operating platform, QQDEWA may need to transfer your personal data to servers or service providers located outside Malaysia in connection with the platform's technical operations.
However, any such data transfer is carried out only when:
QQDEWA retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service provision |
| Financial transaction records | 7 years after transaction | Legal requirements (PDPA, AMLA) |
| KYC Verification Documents | 5 years after account closure | AML Compliance |
| Support communication logs | 2 years | Dispute resolution |
| Server log data | 90 days | Security & debugging |
| Data following account closure | Up to 5 years | Legal obligations |
Once the retention period expires, data will be securely deleted or anonymised in accordance with established data disposal procedures.
QQDEWA reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. Members will be notified of any significant changes through:
Your continued use of QQDEWA's services after any amendments are published will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how QQDEWA handles your personal data, please contact us through the following channels:
Register your QQDEWA account with complete confidence – your data is protected by bank-grade security technology and we never sell your information to anyone.